Hot air balloon flights · Teotihuacan
Everything that applies to your flight, written plainly: when you can reschedule, who can fly, what to bring and the conditions of the activity.
Last updated: August 2026
01
Our priority is control of the aircraft and the safety of every passenger. That principle decides every case below.
If we cancel
The flight can be cancelled and rescheduled for safety reasons when weather conditions do not allow flying.
If you cancel
Both rescheduling and cancellation require notice at least 48 hours before the date scheduled for the activity.
02
A balloon flight is a safe activity, but not every passenger can board. Please read this before you pay.
Not allowed
Check first
Minors fly under the responsibility and supervision of their parents or guardians, who must be on the same flight.
The limit per passenger is 100 kg. Above that weight an extra charge of $2 USD per additional kilo applies, confirmed before boarding.
Take care of your belongings. We are not responsible for objects damaged or left behind in vehicles, aircraft or the launch area.
03
Six things that decide whether your morning runs smoothly.
Maximum tolerance: 15 minutes. Once that time has passed the pilot has the right to take off, so being late can mean losing the flight.
Comfortable, warm clothing. Mornings in the Teotihuacan Valley are cold even in summer.
Closed, comfortable shoes. You will walk on uneven ground at the launch and landing sites.
Physical or digital. It works as your boarding pass at check-in.
Payment methods: Visa, MasterCard and cash. Credit and debit card charges made at the launch site are subject to a 5% fee (Mercado Pago terminal) and the exchange rate of the day.
Passenger registration: each passenger signs a liability waiver before boarding the balloon. It is not optional.
04
By booking a flight you accept the conditions of the activity described here.
The activity depends entirely on the wind and the weather conditions present on the day it takes place. There is no guarantee that the aircraft will follow a given direction or fly over a specific route.
The target flight time is 45 minutes, but the duration can be adjusted by: low visibility; a change in wind speed and direction that is considered a risk for passengers; misbehaviour or a crisis presented by any of the passengers.
The pilot is responsible for the flight and has the authority to decide whether takeoff happens, as well as the duration of the flight, under the circumstances above and for evident safety reasons.
Book at least 3 days before the flight date so we can confirm availability. To register each passenger we need full name, weight in kilograms, age and a contact phone number. The remaining balance is settled before boarding.
05
Our flights are operated with aircraft and crew that hold the certifications required by the Mexican Federal Civil Aviation Law.
Pilots hold current licences with emergency training, logged flight hours and medical certificates.
Write to us before you book. It is easier to resolve it now than on the morning of the flight.
